Contact information

MoonCottage is committed to making it easy for customers to contact us regarding products, purchases, shipping, returns, refunds, or other store-related questions.

Business Information

Store Name: MoonCottage
Website: MoonCottage.store
Email: support@MoonCottage.store
Phone: (800) 832-3321

Business Address:
1100 Atwater Ave
Westmount, Quebec H3Z 2Y4
Canada

Customer Service

For the fastest assistance with an existing order, please include your order number and the email address associated with your purchase when contacting us.

You may contact our customer support team regarding:

• Product information and availability;
• Order questions;
• Shipping and delivery;
• Tracking assistance;
• Returns and refunds;
• Damaged or incorrect products; or
• General questions regarding MoonCottage.store.

We aim to respond to customer inquiries as promptly as reasonably possible. Response times may be longer during weekends, holidays, or periods of unusually high demand.

For return requests, please contact us before sending a product back so that we can provide the appropriate return instructions.