Shipping policy
At MoonCottage, we aim to make delivery straightforward and convenient for customers around the world.
1. Free Worldwide Shipping
We provide free standard shipping worldwide on orders placed through MoonCottage.store.
Customers are not charged a standard shipping fee at checkout unless a different optional delivery service is expressly selected and displayed.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery times are estimates and may vary depending on the destination, carrier network, customs processing, weather conditions, public holidays, and other circumstances outside our reasonable control.
3. Order Processing
Orders must be processed before shipment. Processing includes payment verification, order preparation, packaging, and transfer to the appropriate shipping carrier.
Where available, shipping or tracking information will be provided after the order has been dispatched.
4. Order Tracking
When tracking information is available, customers may use it to follow the progress of their shipment.
Tracking information can sometimes take additional time to become active after a shipping label has been generated.
5. Accurate Shipping Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully review your shipping address before completing checkout. If you notice an error after placing your order, contact us as soon as possible at support@MoonCottage.store.
We cannot guarantee that an address can be changed once an order has entered fulfillment or has been dispatched.
6. International Deliveries
MoonCottage ships internationally. International shipments may be subject to customs inspections, import procedures, or local regulations in the destination country.
Any applicable customs duties, import taxes, or similar government charges will be handled according to the laws of the destination and any disclosures provided during checkout.
7. Delivery Delays
Although we aim for delivery within the stated timeframe, occasional delays may occur due to circumstances outside our reasonable control.
If your shipment appears significantly delayed, please contact us with your order number so that our support team can assist you.
8. Lost or Damaged Packages
If you believe your shipment has been lost or if your order arrives damaged, contact us promptly at support@MoonCottage.store.
Please include your order number and any relevant photographs or delivery information so we can review the matter.
9. Contact Information
For shipping-related questions:
MoonCottage
1100 Atwater Ave
Westmount, Quebec H3Z 2Y4
Canada
Email: support@MoonCottage.store
Phone: (800) 832-3321
Website: MoonCottage.store